Shipping Policy

We deliver to Germany and to the following countries:

The country list shown at checkout is authoritative. If a country does not appear there, we cannot currently deliver to it.

We do not deliver to PO boxes. Delivery to a DHL Packstation or post office branch is available within Germany; please provide your Postnummer when ordering.

The threshold is applied to the order value after discounts and vouchers. The shipping cost shown at checkout is binding.

We process and dispatch on working days, Monday to Friday, excluding public holidays at our warehouse location. Once your payment has been received, your order normally leaves our warehouse within one to two working days.

Delivery after dispatch usually takes:

These figures are based on experience and are not guaranteed delivery dates. Peak periods, industrial action, weather events or customs delays can extend them. Once a shipment has left our warehouse, transit time is in the hands of the carrier.

We ship exclusively with DHL. Every shipment is tracked. Once the shipping label has been created and the parcel handed over, you receive an email with the tracking number and a tracking link.

Please note that tracking becomes active only after DHL has scanned the parcel for the first time; a few hours may pass between the dispatch confirmation and that first scan. You cannot select a different carrier.

We reserve the right to deliver in partial shipments where this is reasonable for you. You will not incur any additional shipping costs as a result.

All prices are final prices including the applicable VAT.

Please check your delivery address before submitting your order. Once the shipping label has been created, we can no longer change it.

If a shipment cannot be delivered because the address is incorrect or incomplete and is returned to us, we refund the purchase price. Where you are responsible for the incorrect entry, the cost of re-shipping is yours.

Please check your shipment on arrival.

If the packaging is visibly damaged, have the damage confirmed by the delivery driver where possible and report it to us immediately. Keep the packaging and the complete contents until the case is resolved, and send us photographs of the outer packaging, the product and the label.

If the damage only becomes apparent after opening, please contact us immediately as well.

Your statutory warranty rights are unaffected by this. The purpose of the report is to allow us to pursue the claim with DHL.

If you are a consumer, the risk of accidental loss or deterioration of the goods passes to you only upon handover to you, including in the case of a mail-order sale.

If you are a business customer, risk passes to you when the goods are handed over to the carrier. In that case the notice periods of § 438 German Commercial Code (HGB) apply: externally visible damage must be reported on delivery, damage not externally visible within seven days of delivery.

Your statutory right of withdrawal and the handling of returns are governed by our withdrawal policy. You bear the direct cost of returning the goods. Where you withdraw from the contract in full, we refund the original shipping cost up to the amount of the cheapest standard delivery we offer.