Returns & Refunds

You can withdraw from your order within 30 days of receiving the goods without giving any reason and return the goods. We refund the purchase price including the original delivery costs.

To arrange a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a return address and further instructions.

Only the statutory exceptions to the right of withdrawal set out in our cancellation policy apply.

Please check your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can resolve the issue.

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within 5–10 working days.

We refund the purchase price including the original delivery costs. You bear the direct cost of returning the goods unless the goods delivered were faulty or incorrect.

We only replace items if they are faulty or damaged. If you wish to exchange a product for the same item, please contact us at [email protected]

If you have not received your refund within the specified timeframe, please check your bank account again first and then contact your credit card provider – it may take some time for your refund to be officially credited.

If you have done all of this and still have not received a refund, please contact us at [email protected]