Returns & Refunds

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in the same condition as when received, and in its original packaging.

To arrange a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with a return address and further instructions.

Certain items are excluded from returns, including products that have been opened or used, items purchased using a discount code or in the sale, and gift vouchers.

Please check your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can resolve the issue.

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within 5–10 working days.

Please note that the original delivery charges are non-refundable. If you receive a refund, the cost of returning the item may be deducted from your refund.

We only replace items if they are faulty or damaged. If you wish to exchange a product for the same item, please contact us at [email protected]

If you have not received your refund within the specified timeframe, please check your bank account again first and then contact your credit card provider – it may take some time for your refund to be officially credited.

If you have done all of this and still have not received a refund, please contact us at [email protected]